When you come to us sick or hurt, our first concern is getting you the quality care you need, fast. That means listening carefully, treating you with courtesy and respect, and making sure you see a doctor quickly. The doctors and staff at Deaconess understand that an emergency is more than a broken arm or a sudden illness. It’s a person who needs a caring, helping hand. When you need emergency care, trust Deaconess.
Learn more about our commitment

Compassion, skilled care and speed

Experienced ER Team
Deaconess Medical Center’s 24-hour ER physicians and nurses -- trained in emergency medicine, critical care and life support -- are committed to providing quality service with shorter wait times and treating our patients and their families with courtesy and respect.  We are always here – and always ready – to provide the kind of emergency care that you or your loved ones might need at any time, for any reason.

Deaconess’ ER physicians are board-certified in emergency medicine.  Our ER nurses are trained in emergency medicine and many hold advanced certifications in advanced cardiac life support (ACLS), Pediatric Advanced Life Support (PALS), emergency nursing pediatric program (ENCP), trauma nursing core course (TNCC), basic life support (BLS), critical care and emergency nursing.  Other physician specialists on the Medical Staff – including Board-certified pediatricians, adult and pediatric surgeons, trauma surgeons and cardiologists - are available for prompt consultations 24 hours a day.

Quality
At Deaconess, we are equipped and trained to handle most emergencies, including heart attacks, trauma and strokes. Our designation as a Certified Chest Pain Center means that any patient who comes to Deaconess experiencing chest pain can be confident he or she is receiving care that meets or exceeds the highest national standards of care.

We offer full radiology services, including a 64-slice CT, the most advanced 3T MRI in Spokane and comprehensive laboratory testing.  Deaconess’ ER also has special processes and systems  to facilitate and expedite safe emergency care. A digital teleradiology system allows for any X-ray study to be promptly reviewed by both the radiologist and the emergency physician. Certain critical laboratory tests can be conducted at the patient’s bedside, with results becoming available in a matter of seconds. A patient tracking system identifies the stage or intervention that is next in the care of any patient, allowing for prompt identification of preventable delays.

And it’s comforting to know that if you need follow-up to your ER treatment, there is no better place than Deaconess Medical Center.

Compassion
At Deaconess, we know medical emergencies are stressful. That’s why we’re helping to change the E.R. experience. By treating your pain, easing your fears, and keeping you informed you’re treated like a person, not just a condition.  The nurses will also communicate with your family and loved ones to keep them informed of your condition, if you so desire.

To continue to provide service you can count on we have implemented a new ½ hour rounding schedule. During these rounds our staff will visit each room about every half hour.   

Speed
When you’re experiencing a health care emergency, the last thing you want to do is wait. Emergency medicine is about three things: compassion, skilled care and speed. At Deaconess, we know the importance of prompt service – especially in the emergency room (ER). We want to assure patients that we are dedicated not only to offering the best quality care, but also to providing that care as efficiently and quickly as possible.

After you are home
Our commitment to great patient care doesn’t end when a patient is discharged home.  For patients who agree, we try to reach them by phone to ask the former ER patient how he or she is feeling, and if there are any questions about discharge instructions, physical condition or changes, prescribed medications or pain issues. Our representative will also ask about the patient’s experience at Deaconess to learn more about what we do well, and how we can continue to improve.

If you have any additional questions about our shorter wait times, care and service, or follow-up phone call once you are home, please ask any of our ER staff.

At Deaconess, we take your care personally and hope that in the event of a medical emergency you will choose Deaconess.

Disclaimer
If you are experiencing a medical emergency, call 9-1-1.

The provision of emergency services and care shall not be based upon, nor affected by, the person's race, ethnicity, religion, national origin, citizenship, age, sex, pre-existing medical condition, physical or mental handicap, insurance status or ability to pay for medical services.