On behalf of the patients of Deaconess Hospital and their families, we have established the following as rights and responsibilities of the patient. The medical center presents these rights and responsibilities in the Patient Information Guide with the expectation that they will contribute to the well-being and healing process of the patient. In addition, these guidelines are relevant for the patient facing end of life.
Deaconess Hospital does not discriminate based on ethnicity, culture, language, physical or mental disabilities, social economic status, sex, sexual orientation, gender identity, age, religion or source of payment. The patient has the right to access treatment. This includes the patient's right to select his/her own physician.
The patient has the right to access care as long as that care is within the Hospital's capacity, mission, and policies. The patient has the right to be involved in post-discharge decisions and to be told of any services in which the Hospital has an interest, including educational institutions, home health agencies or insurers. When the Hospital cannot provide the care a patient needs, the staff will inform the patient of other choices for care. If it is necessary and medically advisable, the Hospital may transfer the patient to another facility as long as the transfer is accepted by the receiving facility.
The patient has the right to considerate and respectful care that is consistent with his/her personal values and beliefs to the extent that they can be accommodated within the mission, vision, values and policies of this hospital.
The patient has the right to make informed decisions regarding medical care without undue influence and to expect from physicians disclosure of medical findings, alternative treatments and associated risks and benefits. The patient has the right to receive from his/her physician the information necessary to give informed consent prior to the start of any procedure or treatment. Except in emergencies, such information should include, but not necessarily be limited to, the specific procedure or treatment, the medically significant risks involved and the probable duration of incapacitation. Patients, and when appropriate, their families, are informed about the outcomes of care, including unanticipated outcomes.
The patient has the right to consent or refuse to participate in proposed research studies or clinical trials affecting care and treatment and to have those studies fully explained prior to consent. Any refusal to participate will not compromise a patient's access to other Hospital services.
The patient has the right to make an Advance Medical Directive (such as a living will for health care, health care proxy or durable power of attorney for health care) concerning treatment to designate a surrogate decision-maker within legal parameters.
There are times when ethical questions about medical care and treatment options pose dilemmas for patients, families, physician and staff. Ethical issues that could arise in the course of care include conflict resolution, withholding resuscitative services, foregoing or withdrawing of life- sustaining treatment. Deaconess Hospital has established an Ethics Committee to provide consults/advice upon request regarding issues mentioned above.
A multidisciplinary group of physicians, chaplains, hospital staff and community members are available for consultation. Patients and families may access the Committee by calling 473-7156 or by dialing "0" for Operator and asking for the Administrative Supervisor.
The patient has a right to our Notice of Privacy Practices that explains how we may use and disclose health information. It also discusses the patient's health information rights and provides contact information to communicate questions or concerns.
The patient has the right to every consideration of privacy and may exclude family members from his/her health care decisions. Care discussions, consultations, examinations and treatments shall be conducted in a way to respect each patient's privacy.
The patient has the right to wear his/her own clothing, to manage his/her own personal finances, to receive and send mail unopened, and to associate with persons of his/her own choice as appropriate to the patient's medical condition.
The patient has the right to confidentiality of all communications and records about his/her care. The patient has the right to be informed of the hospital's confidentiality practices as required by law. Medical records and all other information will be kept confidential unless disclosure is required by law, written consent, or allowed within the limits of the law.
The patient has the right to be informed of any restrictions of communications, (i.e., phones, visitors, etc.) Restrictions will be determined with the patient's participation. Hearing, speech-impaired patients and patients that require interpreters have the right to effective communication assistance. We also provide immediate interpreter services via a specialized telephone service.
The patient has the right to:
The patient has the right to be involved in pain management decisions and to receive aggressive and appropriate pain management when indicated. As a patient, you can expect information about pain and pain relief measures. The pain management should optimize the comfort of the patient throughout his/her treatment.
The patient has the right to be free from all forms of abuse or harassment. The patient has a right to protective services, especially when evidence of neglect, abuse, exploitation or hazardous living conditions is found and appropriate intervention is taken.
The patient has the right to be free from restraints of any form that are not medically necessary. They are not used as a means of coercion, discipline, convenience or retaliation by staff.
The patient has the right to a safe environment. This includes reasonable measures for the management of infection, emergency preparedness, safe medical equipment, facility security and reasonable care to promote a safe and violence-free environment.
The patient has the right to expect that the hospital will provide health services within the standard of care. Treatment, referral or transfer may be recommended. If transfer is recommended or requested, the patient will be informed of risks, benefits and alternatives. The patient will not be transferred to another institution unless that institution agrees to accept the patient.
The patient or his/her designated representative has the right to be told of realistic care alternatives when hospital care is no longer appropriate.
The patient has the right:
The patient has the right to be informed of available resources for resolving disputes, grievances and conflicts within the institution. To help ensure that your stay with us is as pleasant and comfortable as possible, we want to hear about any concerns or complaints you may have. Please let us know how we can better serve you by following these simple steps:
Health care delivery is enhanced by the involvement of the patient as appropriate to his/her condition as a partner in the health care process. In addition, the health care providers are entitled to reasonable and responsible behaviors on the part of patients and their families.
Patient Responsibilities include at least the following:
800 W. 5th Avenue
Spokane, WA 99204